Ordering & Payment
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available across Pakistan. You pay the courier when your order arrives.
Can I pay online?
Yes. Online payment options are shown at checkout.
Is there a discount for paying online?
Yes. Prepaid orders receive 5% off. This does not affect your right to exchange the item.
Can I change or cancel my order?
Message us as soon as possible. If the order has not been dispatched we will amend or cancel it for you.
Delivery
How long does delivery take?
Orders arrive within 3 to 5 working days anywhere in Pakistan. Orders are dispatched within 1 to 2 working days of confirmation.
Do you deliver internationally?
Yes. We currently ship to the UAE and the UK. International orders arrive within 9 to 12 business days. Customs charges and import duties are the responsibility of the customer.
How do I track my order?
Tracking details are emailed as soon as your order ships. If you have not received them, email us with your order number and we will send them across.
What are the shipping charges?
Shipping is calculated at checkout based on your delivery address.
Sizing & Fit
What sizes do you offer?
Every piece is available in S, M and L, cut to standard Pakistani sizing.
Where do I find the measurements?
The size chart is included in the images on every product page. Scroll to the final images in the gallery.
I am between two sizes. What should I do?
We recommend sizing up. If you are unsure, message us on WhatsApp or Instagram with your measurements and we will tell you which size to order.
Can I order a custom size?
Message us before ordering and we will let you know what is possible.
Exchanges & Returns
Can I exchange an item?
Yes. Exchanges can be requested within 7 days of delivery. Items must be unworn, unwashed, unaltered and have their original tags attached.
Does a discount affect my right to exchange?
No. Promotional discounts, including the prepaid discount, do not affect exchange eligibility. Only items explicitly marked Final Sale are excluded.
What if my item arrives faulty or incorrect?
Email us with your order number and photographs. We will arrange a replacement and cover the return shipping.
How do I start an exchange?
Email arshae07@gmail.com with your order number, or message us on Instagram or WhatsApp.
Products & Care
Is the colour exactly as shown in the photographs?
We photograph in natural light to stay as close as possible to the true colour. Screens vary slightly, so there may be a small difference.
How should I care for my piece?
Care guidance differs by fabric. Each product page lists the recommended care for that specific piece under Fabric & Care.
Why does the embroidery vary slightly between pieces?
Detailing is finished by hand. Small variations are a mark of hand work rather than a fault.
Still need help?
Email arshae07@gmail.com, or message us on Instagram. We reply as quickly as we can.