Exchange & Return Policy

7-day exchange, on every piece

If something is not right, you have 7 days from the day your order is delivered to request an exchange. This applies to every piece we sell, including sale and discounted items.

What we need

The item is unworn, unwashed and unaltered
Original tags are still attached
The request reaches us within 7 days of delivery

We cannot accept pieces that have been worn, washed, altered or had their tags removed, as we are unable to resell them.

How to start an exchange

Message us on WhatsApp at +92 325 2552978, or email arshae07@gmail.com, with:

Your order number
The size or item you would like instead
Photos, if the piece arrived damaged or incorrect

We reply on the same working day wherever possible, and will send you return instructions and arrange the exchange.

Delivery charges

If the piece arrived faulty, damaged or incorrect, we cover the delivery cost both ways. That is our mistake, not yours.
If you are exchanging for a different size or a different piece, we will confirm the courier charge with you before anything is collected, so there are no surprises.

Refunds

Exchanges are our standard remedy, because most requests are about fit. Where an exchange is not possible — for example a faulty item that is out of stock — we will discuss a refund with you directly. Refunds are handled in line with our Refund Policy.

Not sure about your size?

Please check the size guide on the product page before ordering. Our measurements are taken of the finished garment, laid flat, in inches — so they are roughly half your body measurement. If you are between sizes we recommend sizing up, and you are always welcome to message us with your measurements and we will recommend a size.